Frequently Asked Questions
Find answers to the most common questions about Butterfly sewing machines, warranty, servicing, and support.
Our showroom and customer service team are available Saturday through Thursday from 9:00 AM to 6:00 PM. We are closed on Fridays and public holidays.
You can reach our customer service team through any of the following:
- Phone: +8801716263122 or +8801835027899 (9:00 AM - 6:00 PM, Saturday to Thursday)
- Email: [email protected]
- Visit: Our official showroom or any authorized Butterfly service center
Yes. We are an authorized distributor of original Butterfly sewing machines from Shanghai Butterfly Import & Export Co. Ltd. Every machine comes with the manufacturer's warranty and genuine spare-part support.
Our official showroom is located at 48, A-B, 5th Floor, Baitul Khair, Purana Paltan, Dhaka-1000, Bangladesh. To find your nearest authorized dealer, please call us at +8801716263122 and our team will direct you to the closest point of sale or service.
Yes, we offer special pricing and terms for corporate clients, tailoring businesses, and bulk purchases. Please contact our sales team at [email protected] or call +8801716263122 to discuss your requirements and receive a customized quote.
The right model depends on how you sew. Mechanical models are ideal for home use and everyday stitching, computerized models add programmable stitches and automation, and industrial models are built for high-speed, heavy-duty production. Tell our team about your needs and we'll recommend a suitable model.
The model and serial number are printed on a label on the back or base of the sewing machine. You can also find them on the original packaging, the warranty card, and in the user manual that came with your machine.
We carry a wide range of Butterfly machines, including:
- Mechanical sewing machines for home and everyday use
- Computerized machines with programmable stitch patterns
- Embroidery and serger (overlock) machines
- Traditional and industrial sewing machines for heavy-duty work
Browse the full range on our Products page.
Yes. We supply genuine Butterfly spare parts and accessories such as needles, bobbins, presser feet, belts, and bobbin cases. Contact us with your machine's model number and we'll help you find the right part.
Regular care keeps your machine running smoothly. Clean lint from the bobbin area after every few projects, oil the machine as directed in your manual, change the needle regularly, and use the correct thread and needle for your fabric. Detailed steps are available in your model's operation manual.
All Butterfly sewing machines come with the original manufacturer's warranty. The warranty period varies by model and covers manufacturing defects and component failures under normal household use. Please contact us for the specific warranty terms of your model.
To claim warranty service, you can:
- Call our customer service hotline at +8801716263122
- Visit our showroom or any authorized Butterfly service center with your machine and warranty card
Please keep your proof of purchase (invoice or receipt) and your machine's serial number ready. Our team will verify your warranty status and arrange repair or replacement as needed.
Keep your original proof of purchase (invoice or receipt), the warranty card supplied with the machine, and a note of the model and serial number. These help us confirm your warranty and process the claim quickly.
The standard manufacturer warranty is transferable to a new owner within the original warranty period, provided the original proof of purchase and warranty card are presented when claiming service.
The following are generally not covered under the standard warranty:
- Damage from accidents, misuse, or improper handling
- Damage from improper maintenance or use of incorrect accessories
- Normal wear and tear
- Consumable parts such as needles, bobbins, and belts
- Machines with altered or removed serial numbers
- Repairs performed by unauthorized service providers
For complete terms, please refer to the warranty card provided with your machine or contact our customer service team.
You can get technical support through any of these channels:
- Phone: Call our support line at +8801716263122 or +8801835027899
- Email: Send your query to [email protected]
- Service Center: Visit our showroom or any authorized Butterfly service center
Our support team is available from 9:00 AM to 6:00 PM, Saturday through Thursday.
You can find operation manuals and video guides in several ways:
- On our website in the Operation Manual section, searchable by model
- In the original packaging that came with your machine
- By contacting customer service to request a digital or physical copy
Each model includes step-by-step threading and setup instructions in its operation manual, and many models have video guides available on our website. If you'd like a hands-on demonstration, visit our showroom and our staff will walk you through it.
Repair times depend on the issue and parts availability:
- Minor adjustments: often resolved within 24-48 hours
- Standard repairs: typically completed within 3-5 business days
- Repairs needing imported parts: may take longer
Our service team will give you an estimated completion time when you drop off your machine.
Yes. Our authorized service centers handle servicing, maintenance, and repairs for Butterfly sewing machines. For warranty repairs, service is provided according to your warranty terms; for out-of-warranty repairs, a service charge applies. Contact our team at +8801716263122 to arrange a service.