Warranty Information
Learn about Butterfly's warranty coverage, terms and conditions, and how to claim warranty service for your products.
Standard Warranty Coverage
Butterfly SMC Bangladesh provides comprehensive warranty coverage for all our products purchased from authorized retailers. Our warranty ensures that your products are free from manufacturing defects in materials and workmanship under normal use.
The warranty period begins from the date of purchase or delivery, whichever is later, and varies by product category.
What's Covered
- Manufacturing defects in materials and workmanship
- Component failures under normal use conditions
- Functional issues affecting product performance
- Parts and labor for repairs during the warranty period
What's Not Covered
- Damage from accidents, misuse, or abuse
- Cosmetic damage that doesn't affect functionality
- Normal wear and tear
- Consumable parts (filters, bulbs, batteries, etc.)
- Damage from improper installation or maintenance
Warranty Periods by Product Category
| Product Category | Standard Warranty | Parts Warranty | Special Coverage |
|---|---|---|---|
| Televisions | 1 Year | 1 Year | Panel: 1 Year |
| Refrigerators | 1 Year | 1 Year | Compressor: 10 Years |
| Washing Machines | 1 Year | 1 Year | Motor: 10 Years |
| Air Conditioners | 1 Year | 1 Year | Compressor: 10 Years |
| Microwave Ovens | 1 Year | 1 Year | Magnetron: 5 Years |
| Monitors | 3 Years | 3 Years | Panel: 3 Years |
| Audio Products | 1 Year | 1 Year | - |
* The warranty periods mentioned above are applicable for products purchased for personal use. For commercial use, different warranty terms may apply.